If for any reason you are unsatisfied with our service within the money back guarantee period, simply notify us and your payment will be reversed. No advanced notification is required, no paperwork, no red tape, no catches whatsoever...
Our 14-Day Money Back Guarantee applies to the following services only:
- Shared Web Hosting
- Reseller Hosting
Please Note: Due to the nature of the product, the money back guarantee does not apply to domain name registrations, transfers or renewals, software licensing, SSL security certificates or custom script installation.
How to process your refund
Login to your client area and create a ticket under Billing Department.
You must get written confirmation from us stating the amount of your refund.
Only first-time accounts are eligible for a refund. For example, if you've had an account with us before, canceled and signed up again, you will not be eligible for a refund or if you have opened a second account with us. Please see our Terms of Service for more information.